Spicaresque:

A Spanglish blog dedicated to the works, ruminations, and mongrel pyrotechnics of Yago S. Cura, an Argentine-American poet, translator, publisher & futbol cretin. Yago publishes Hinchas de Poesia, an online literary journal, & is the sole proprietor of Hinchas Press.

Thursday, September 15, 2011

EXCELLENT CUSTOMER SERVICE LETTER

9/15/2011

Mr. J. Bha%@^%h
yusu&.bha%@^%h@________.com


Yago S. Cura
#$%28 Venice Blvd
LA, CA 900&*


Dear Mr. B__________


On Saturday September 10, I opened a business account with Chase for the first time. I am a switch-over customer from the days of Washington Mutual, and love the Chase service but am not crazy about the Chase fees. I am the proprietor of a small press and online journal and have been needing to open a separate business account for some time now, but have been precluded from doing so by our horrendous economic times.

I am writing today to you to notify you of the excellent customer service given to me by J_______ Br_______. I have been offered many promotions though Chase and to date have taken advantage of zero of them, but after Ms. Br______ took a look at my personal checking account, she offered me several good reasons why I should take the plunge and open a business account with Chase.

I am a part-time librarian and part-time publisher of literature and part-time interpreter, and a full-time dad. I like when people take time out of their day to explain to me in simple dollars and cents. This is something that Ms. Br_____ did for me, and it is something remarkably difficult to cultivate with employees.

I have been a teacher for most of my professional career and it has taught me a simple truth. Theories concerning things are sometimes useless because if your teacher knows the theory but can't transmit the content then that's a bad teacher. Likewise, just because you know what the price of gold is in the morning, doesn't mean that you can provide expert customer service.

Ms. Br______ knows how to do both, and she knows how to talk to people like people, which is a very difficult thing to do and almost impossible to learn. I'm afraid it's a no-theory kind of thing. Either you got it or you don't. Ms. Br_____ clearly does. I appreciate your time, and look forward to a long and salubrious business partnership with Chase. Please let me know if I can be of further assistance

Thank You Greatly!

Yago

1 comment:

Jason Norin said...

Aside from having your own 1800 Number, providing excellent customer service is very important.